Refund policy

• As a consumer, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Confirmation, i.e. when the Contract between you and us is formed.

    • If the Goods are being delivered to you in a single installment (whether single or multiple items), the cooling off period ends 7 calendar days after the day on which you receive the Goods.

    • If the Goods are being delivered in separate installments on separate days, the cooling off period ends 7 calendar days after the day on which you receive the final installment of Goods.

    • If your order is for the regular delivery of Goods over a defined period, the cooling off period ends 7 calendar days after the day on which you receive the first delivery of Goods.

• If you wish to exercise your right to cancel under this Clause, you must inform us of your decision within the cooling off period. You may do so by email. Cancellation by email is effective from the date on which you send us your message. Please note that the cooling off period lasts for whole calendar days. If, for example, you send us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted. If you would like to contact Us, please use the following details:

 • Email: welcome@cenimex.com

• We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

• Please ensure that you return Goods to us no more than 14 calendar days after the day on which you have informed us that you wish to cancel under this Clause.

• You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location.

• Refunds under this Clause will be issued to you within 14 calendar days of the following:

    • The day on which We receive the Goods back; or

    • The day on which you inform us (supplying evidence) that you have sent the Goods back; or

    • If we have not yet provided a Confirmation or have not yet dispatched the Goods, the day on which you inform us that you wish to cancel the Contract.

• Please note that if we issue a refund before we have received the Goods and have had a chance to inspect them, we may subsequently charge you an appropriate sum if we find that the Goods have been handled in a way that would otherwise entitle Us to reduce your refund.

• Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that we cannot reimburse for premium delivery. We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause.

• Refunds under this Clause will be made using the same payment method that you used when ordering the Goods.